Last updated: [November 26, 2025]
Luminflora (“we,” “us,” or “our”) operates the website www.luminflora.com (the “Site”), providing B2B sourcing services for artificial flowers, plants, and related decor products to global clients (the “Services”).
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a B2B inquiry or purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or your business entity. We may collect or process the following categories of personal information depending on how you interact with the Services:
Device & Usage information: Including information about your device, browser, IP address, time zone, and how you interact with our Site (e.g., pages visited, search terms used).
Contact details: Including your name, company name, business address, shipping address, phone number, and email address.
Business Identification: Including your Value Added Tax (VAT) number, Employer Identification Number (EIN), business license details, or other relevant trade references required for B2B transactions.
Financial information: Including bank account details for wire transfers, credit card/debit card details (processed securely by our payment partners), and billing addresses.
Transaction information: Including the products (e.g., specific artificial flowers, bulk quantities) you view, request quotes for, add to your cart, or purchase, and your history of RFQs (Request for Quotes).
Communications with us: Including the information you provide in emails, chat forms, or customer support inquiries regarding product specifications or customization.
Personal Information Sources
We may collect personal information from the following sources:
From third parties: Such as payment processors, logistics partners, or trade exhibition organizers.
Directly from you: When you register for a wholesale account, submit a quote request, place an order, or subscribe to our newsletters.
Automatically through the Services: Through the use of cookies, pixels, and similar technologies when you visit our Site.
How We Use Your Personal Information
We use your personal information for the following business purposes:
Legal Compliance: To comply with applicable laws (e.g., tax, export/import regulations) and respond to valid legal requests.
Provide and Improve Services: To process your B2B orders, arrange international shipping (freight/air), manage your account, and optimize our website for a better user experience.
Marketing and Advertising: To send you updates about new artificial plant collections, industry trends, or promotional offers. You can opt-out of these communications at any time.
Security and Fraud Prevention: To verify your business identity, detect potential fraud, and secure our platform.
Communication: To respond to your inquiries, provide shipping updates, and maintain our business relationship.
How We Disclose Personal Information
We do not sell your personal information. We may disclose your information to third parties for legitimate business purposes:
Legal Obligations: To comply with subpoenas, court orders, or other legal requirements.
Service Providers: We share data with vendors who perform services on our behalf, such as:
Website Hosting & IT: [e.g., WordPress, Shopify, AWS] to host our platform.
Payment Processors: [e.g., PayPal, Stripe, Bank Institutions] to process payments.
Logistics Partners: Freight forwarders and couriers (e.g., DHL, FedEx, Ocean Freight carriers) to deliver your goods.
Marketing Partners: To help us reach potential B2B clients.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Cookies and Tracking Technologies
We use cookies to improve your browsing experience and analyze website traffic. Depending on your location, you may have the option to control your cookie preferences through a cookie banner on our Site or your browser settings.
Third-Party Websites and Links
The Services may provide links to third-party websites (e.g., social media platforms like LinkedIn or Instagram). We are not responsible for the privacy or security of such sites. We encourage you to review their privacy policies before providing them with your data.
Children’s Data
Our Services are intended for business professionals. We do not knowingly collect personal information from children under the age of 16. If you believe we have collected such information, please contact us to request deletion.
Security and Retention
We implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We retain your personal information only as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights and Choices
Depending on your location, you may have specific rights regarding your personal information:
1. Global Rights
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate information.
Deletion: Request deletion of your data, subject to legal exceptions (e.g., tax records).
2. EEA/UK Residents (GDPR)
In addition to the above, you have the right to:
- Object: Object to the processing of your data based on legitimate interests.
- Restrict: Request restriction of processing.
- Portability: Request transfer of your data to another controller.
- Withdraw Consent: Withdraw consent at any time where we rely on it to process your data.
3. US Residents (e.g., California – CCPA/CPRA)
Right to Know: You may request details about the categories of personal information we collect and disclose.
Opt-out of “Sale” or “Sharing”: While we do not sell data for money, you may opt-out of the sharing of your data for cross-context behavioral advertising.
Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
Global Privacy Control (GPC): We recognize the Global Privacy Control signal. If your browser sends a GPC signal, we will treat it as a request to opt-out of tracking cookies where required by law.
To exercise any of these rights, please contact us using the details provided below.
International Transfers
Luminflora operates globally. Your personal information may be transferred to, stored, and processed in a country other than your own.
If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom (UK) to countries not deemed to provide an adequate level of data protection, we rely on recognized transfer mechanisms, such as the Standard Contractual Clauses (SCCs) adopted by the European Commission, to ensure your data remains protected.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the revised policy on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: [[email protected]]
- Phone: [+86 17705898908]
- Mailing Address: No. 86, Sihai Avenue, Choujiang Street, Yiwu City,Zhejiang,China